Help & Support

If you’re looking to connect with a veterinary professional online, please Book an appointment. Otherwise, our support team is available on Live Chat 7 days a week, 8AM - 11PM EST to answer any non-medical questions. If we are unavailable, please leave us a message and we will get back to you promptly.

If you have questions about prescriptions, chat with us here first.

Help center

Help center

Our help center is open 24/7 and is jam packed with frequently asked questions, how-to's and articles about the features of our platform.

Find answers

Chat with us

Chat with us

Start a conversation with our virtual assistant who will work to get you the answers you're looking for. Of course, at any time you can always choose to chat with a real person!

Chat with us

Email Support

Email Support

We’re here to help you with any platform related questions that you might have.

Email us

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