Privacy policy

How We Use Your Information

As described in greater detail below, Vetster may generally disclose Personal Information to Vets and service providers to provide our services to you, respond to legal requirements, enforce our policies, respond to claims that content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable law.

• Vets: Vetster automatically generates medical records for Pets from transcripts of virtual veterinary care consultations, which are provided to Vets to comply with their regulatory obligations. Such transcripts may include any Personal Information that Clients choose to disclose to Vets during such consultations.
• Third-Party Service Providers: Vetster may from time to time disclose Personal Information about users to third parties who provide services to Vetster (" Third-Party Service Providers "), including, but not limited to, our web development teams/designers, our email marketing providers, cloud providers, payment processors, service providers that assist us with providing AI-enabled features. We will limit this disclosure to only the Personal Information that is reasonably necessary for the purpose or service for which the Third-Party Service Provider is engaged.
• Law Enforcement and Others: We may share your Personal Information with law enforcement, national security agencies or other governmental officials, and private parties, as required or permitted by law, such as in response to a court order or a verified request relating to a criminal investigation or alleged illegal activity.
• Sale or Business Transaction: Subject to applicable law, we may share or transfer your Personal Information where reasonably required in the context of a prospective or completed sale, merger, amalgamation or other business transaction involving all or part of our business. In any such case, the recipient parties will be contractually required to keep the information confidential and use it only for the purposes of the transaction, or proposed transaction, in question. In the event a business transaction is concluded, assignees or successors of Vetster or our business or assets may use and disclose Personal Information only for the purposes as set out this Privacy Policy, unless further consent is obtained from you.
• Technical Information: As described above, we share your Technical Information with the Google Analytics analytical platform, to help us understand how you use our Site so that we can enhance your user experience. We may also share your Technical Information with third parties, which will allow those third parties to send you advertisements targeted to your interests.
• Aggregated, Anonymous Demographic Information: Vetster may share with third parties aggregated, anonymous demographic information, which cannot reasonably be used or linked to any Personal Information to identify any individual person.

We do not knowingly collect Personal Information of minors; however, we cannot always determine the age of persons who access and use our Site. If a minor (as defined by applicable law) provides us with their data without parental or guardian consent, we encourage the parent or legal guardian to contact us to have this information removed from our records.

The Site may contain links to other third party platforms. While we try to link only to platforms that share our high standards and respect for privacy, please understand that we are not responsible for the content of, or the privacy practices employed by other platforms. We encourage you to review the privacy policies of each platform you visit.

We will retain your Personal Information for only so long as is necessary to fulfill the purposes for which it was collected, and for such periods of time as may be required to comply with applicable law. As noted above, your Personal Information may be disclosed to Vets as part of the transcripts of virtual veterinary care consultations that Vets may retain as part of a Pet's medical records in accordance with the Vet's legal and regulatory requirements. Such retention is beyond the custody and control of Vetster.

When your Personal Information is no longer required, we will make all reasonable efforts to ensure all electronic and hard copies of such information are securely destroyed, anonymized or de-identified in accordance with applicable law. However, where your information has been provided to other parties for certain purposes, such as Vets in order to provide their veterinary services, or payment processors and financial institutions for payment processing, those parties may retain the Personal Information according to their own retention and privacy policies.

Your Personal Information may be stored or processed by Vetster or Third-Party Service Providers outside of your jurisdiction of residence, including in Canada, the U.S. or another foreign jurisdiction outside of Canada. When this occurs, your Personal Information may be accessible without notice to you by the courts, law enforcement and national security authorities of that jurisdiction. You can obtain more information about our policies and practices with respect to the use of Third-Party Service Providers outside of Canada or other jurisdictions by contacting us as described below, under "Contact Us".

We take all reasonable measures designed to safeguard your Personal Information against unauthorized access, use, disclosure, copying or modification. Such measures, which may necessarily evolve over time as the availability and effectiveness of methods vary, include physical, organizational and technological safeguards, such as:

• restricting access to Personal Information to employees and Third Party Service Providers who need such information for a legitimate business purpose, and who are required to abide by this Privacy Policy and Vetster’s internal privacy and security practices;
• restricting access to our systems, accounts and electronic databases or other electronic formats that may contain Personal Information through password protection and internal security policies; and
• implementing technical security measures such as firewall technology, anti-malware screening and data encryption technology.

While Vetster employs advanced data encryption technology when interfacing with our users, Third Party Service Providers and other partners, you should be aware that there is a residual risk in transmitting any data electronically. Despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. This risk is inherent in all Internet dealings.

Depending on your location, you may request the following in relation to the Personal Information we hold about you:

• Information about how we have collected and used your Personal Information. We have made this information available to you without having to request it by including it in this Privacy Policy.
• Access to a copy of the Personal Information that we have collected about you, subject to certain legal restrictions.
• Correction of Personal Information that is inaccurate or out of date.
• Deletion of the Personal Information that we maintain about you in certain circumstances.
• Opt out of the sale of your information or sharing of your information for interest-based advertising. We may share information with third-party advertising partners and allow them to collect information about your use of our Site to show you ads as noted above under the headings "Technical Information Collected by Automated Means" and "Disclosure of Your Information". Our disclosure of information to these partners may be considered a "sale" or "sharing" of Personal Information under applicable laws. You can opt out of these disclosures and limit our use of tracking technologies as described in this Privacy Policy, or by clicking the "Do Not Sell or Share My Personal Information" link in the footer of our Site. You may also have the ability to reject or toggle off optional cookies by enabling the Global Privacy Control setting within the browser that you use to access our Site. Learn more at the Global Privacy Control website . Please note that your opt-out will be specific to the device and browser you use when you opt out. We do not have actual knowledge that we have sold or shared the personal information of children under the age of 16.
• Withdraw your consent. Where you have provided your consent to the collection, use or disclosure of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances by contacting us as set out below under the "Contact Us" heading.

To make a privacy rights request, please email or write to us as provided in the "Contact Us" section below. Prior to responding to your request, we may verify your identity by matching any requested identifying information you provide against the information we have about you. Depending on your jurisdiction, you may designate an authorized agent to make a request on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.

Limits on your privacy rights and choices. In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the "How to Contact Us" section below.

Opt out of marketing communications: If you are receiving our marketing communications, you may unsubscribe at any time by clicking on the "unsubscribe" option in any marketing email or text you receive or by contacting us as set out below under the "Contact Us" heading. Please note that if you unsubscribe from marketing communications, we may still send you transactional emails or emails about your use of our Site.

Limit online tracking: There are a number of ways to limit online tracking, which we have summarized below. Please note that these tools are not associated with us and we cannot guarantee that they work as their providers advertise them:

• Blocking cookies in your browser. You can disable or block cookies by following the instructions on your web browser. While you do not need to enable cookies to visit our Site, certain features of our Site depend on the use of cookies. Accordingly, if you choose to block cookies you may not be able to use those features or may lose preferences based on those cookies.
• Using privacy plug-ins or browsers. You can block our Site from setting cookies by using a browser with privacy features, like Brave , or installing browser plugins like Privacy Badger , Ghostery , or uBlock Origin , and configuring them to block third-party cookies/trackers. You can also opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout .
• Advertising industry opt-out tools. If you prefer not to receive targeted advertising, you can opt out of some network advertising programs that use your information. For example, the Digital Advertising Alliance (DAA) US Opt-Out Page and Canada Opt-Out Page provide a tool that identifies its member companies that have cookies on your browser and provides links to those companies' pages where you can opt out of receiving targeted advertisements from those companies. In addition, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. Please note that even if you choose to opt out of targeted advertising, you will still see advertisements while you are browsing online. However, the advertisements you see may be less relevant to you and your interests.
• Platform Opt-Outs. You can also use the opt-out features offered by third-party advertising platforms, such as:
  • LinkedIn opt-out
  • Google opt-out
  • Facebook

We may amend this Privacy Policy from time to time as our business evolves, in response to legal developments, as new technologies become available, or as we introduce new features, products or services.

When we make changes to this Privacy Policy we will revise the "Last Updated" date at the top of the policy. You should check back here periodically to find out if any changes have been made to this Privacy Policy. If we make substantial changes we will, as appropriate, prominently post these changes to our Site and notify registered users of the Site.

If you disagree with any change to the Privacy Policy, please refrain from using our Site or otherwise providing us with your Personal Information. By continuing to use our Site or by providing us with Personal Information after we post or communicate a change to the Privacy Policy, you signify your consent to the revised terms of the Privacy Policy.

For any data deletion requests please send an email to data-requests@vetster.com to get the process started.

If you would like to exercise your privacy rights or preferences or if you have any questions or complaints about this Privacy Policy, or the manner in which your Personal Information has been collected or handled by Vetster, please contact our Privacy Officer at support@vetster.com .