Welcome to Vester Wellness! Vester Wellness is a subscription service that allows a pet owner (“Subscriber”, “you” and “your”) of a designated dog or cat (“Pet”) to receive wellness benefits for their Pet from Vetster Inc. and/or our authorized providers (referred to as “Vetster”, “we” or “us”).
Each Vetster Wellness subscription plan (the “Plan”) is for a 12-month commitment (“Plan Year”) that begins on your sign up date (“Start Date”), which is the same date as your first month's payment. The Plan will automatically renew on the anniversary of the Start Date in each subsequent year until the Subscriber or Vetster cancels the Plan in accordance with these Subscription Terms.
Subscriptions fees are based on the Plan Year with monthly installments. Each monthly payment will be charged to the Subscriber’s credit card. Subscribers are responsible for paying all fees and applicable taxes associated with your Plan in a timely manner with a valid payment method. The Subscriber is responsible for ensuring credit card information is accurate and kept up to date.
If a Subscriber fails to make a monthly payment (e.g., if the Subscriber’s credit card information is incorrect or the payment is rejected), Vetster will suspend the Plan until the Subscriber reinstates the Plan by paying all due fees. If the Plan is more than 90 days past due, Vetster may cancel the agreement, discontinue services, and collect all remaining payments in the current-year Plan Year. If unable to collect these fees, Vetster may refer the fees to a third-party collection agency. The collection agency may result in a negative impact on the Subscriber’s credit rating and additional collection fees.
Where the Subscriber is required to pay for services or product upfront, upon submission of a claim for reimbursement as verified by Vetster, reimbursements will be facilitated by Hyperwallet and are subject to the
Hyperwallet Terms of Service
The Subscriber can upgrade or downgrade their coverage on the anniversary of their Start Date to alternative plans that may be offered by Vetster at that time.
The Plan applies to the specified Pet and Subscriber designated when you sign up for the Plan. The Subscriber can not transfer or assign the Plan to another Pet or person.
Plans are for a 12-month term, if you would like to cancel before the expiration of the Plan Year, our cancelation policy is as follows:
The following are not included in the Plan and will not be reimbursed by Vetster to Subscriber:
The price and services included in the Plan are fixed for the first 12 months of the Plan. Vetster reserves the right to adjust the price, the services included in the Plan on any renewal of the agreement. Where required by applicable law, Vetster will provide at least 30 days’ prior notice of such changes. If the Subscriber does not agree with such changes, you may cancel the Plan at any time before the anniversary of your Start Date without charge or penalty. Such cancellation will become effective at the end of your current Plan Year and you are responsible for making any monthly subscription fee payments until the end of the current Plan Year.
Vetster may amend any aspect of these Subscription Terms from time-to-time, upon at least 30 days’ prior notice where required by applicable law. If you do not wish to accept any amendment to these Subscription Terms, you may cancel your Plan with no cancellation fee. If you continue to use our service after any amendment comes into effect, you signify your agreement to be bound by the revised Subscription Terms.
If you have any questions or comments about these Subscription Terms, your Plan or the Vetster Wellness service, please contact us at email@example.com .