Veterinarians and pet parents agree that teletriage is a great fit for Vetster. Concerned owners can schedule a Vetster consultation in a timely manner any time they wonder if their pet needs in-person veterinary care. By booking a virtual care appointment from the comfort of home, clients can have their pets seen by a veterinarian and get the information they need to decide what to do next.
One of the most common questions pet parents have is “Does my pet need to go to the vet… and if so, how soon?” By providing teletriage services on Vetster, you’ll improve client access to reliable information from a licensed professional. This is beneficial to patient health and well-being, especially compared to an owner’s independent internet search or plea for opinions on social media.
Did you know, 1 in 5 pet owners will wait on average three weeks before seeking help to see if their pet recovers on their own?! [source Vetster]
Teletriage is a high-value service because of this high client demand, but it’s also beneficial to veterinarians. Offering teletriage is something all veterinarians on our platform can do, whether they’re practicing telemedicine with a valid VCPR or staying in the realm of general information and advice. It’s also beneficial to brick-and-mortar practitioners (whether they provide it themselves or opt to participate in our Vetster for Clinics program) looking to free up their in-clinic phone lines, staff, and appointment slots.
Triage is the process of making an initial assessment to determine how urgently the patient needs care. Veterinarians in brick-and-mortar practices perform triage multiple times every day in order to prioritize patient care. Teletriage is the process of carrying out triage remotely, via phone, instant messaging, or video conferencing. Check out this blog post to learn more veterinary telehealth terms and definitions.
Teletriage isn’t new in veterinary practice. Veterinary receptionists and CSRs take dozens of calls every day from pet parents wondering if their pets need to come in. Handling these calls requires a lot of time, so often CSRs are trained to say, “If you were worried enough to call, then I think you should bring Fluffy in.” Times have changed. With clinics over capacity, teletriage offers an opportunity to improve the situation for veterinarians and pet parents alike.
Clients have questions and want faster access to information to make decisions about their pets’ care. They are conscientious and observant of changes in their pet’s status, but don’t want to rush into the clinic when it’s not necessary. Veterinarians are often overbooked and not capable of seeing every patient who wants to come in each day, so pet parents often delay care or end up finding unreliable information on the internet.
A recent survey we conducted found that many pet parents learn after visiting a vet that their issue could have been solved remotely. Vetster veterinarians who are proficient at providing accurate and responsible teletriage will not only help pets and pet parents, they’ll lighten the load for their brick-and-mortar colleagues.
When providing teletriage consultations, make every effort to come as close to an in-person appointment as possible. Complete the same steps to collect information and make an assessment and plan, just as you would if you were seeing the pet in person.
Please note that it’s important to complete your medical records in the same manner as you would for an in-clinic visit. This is a requirement for all Vetster appointments. Veterinarians can still provide a great virtual care experience by providing general information and advice, and recording what was discussed is a critical component of that.
As a licensed veterinarian, you have the training, skills and experience to gather information and make a judgment call about the status of a pet. The ultimate goal of a teletriage consultation is to funnel the outcome into one of four buckets:
Presenting expert medical direction and encouraging pet owners to take appropriate next steps make this service a valuable part of the Vetster experience.
Blog · For vets
Performing and recording thorough and accurate remote physical assessments is vital for all Vetster vets, whether you’re practicing telemedicine or providing general advice and information. Providing highly skilled remote assessments offers several notable benefits for both veterinarians and pet owners.
Blog · For vets
The veterinary telehealth landscape is rapidly changing and potential clients are looking for services like yours from a variety of locations. Obtaining licenses from multiple jurisdictions can have a huge impact on the growth of your virtual practice.
Health concern with your pet?
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