One of the amazing benefits of virtual care is the time you can spend with a pet owner to not only address their concerns, but provide added coaching to help them take care of their pet.
Prior to each appointment on Vetster, you will be given information about the pet and the concerns of the pet owner. We recommend reviewing this information prior to connecting with the pet owner so that you have a sense of whether the case is urgent and may need triaging to a clinic or hospital. If however the circumstance is non-urgent, or requires further investigation, here are some tips to help you and the pet owner get the most out of any consultation.
Topics that are suited to any virtual care consultation include:
Routine wellness plans and strategies
Preventive care education and guidance
Nutrition, including weight loss, weight management and exercise
Training, obedience and behavioral issues
Life stage questions (new pet, senior pets, hospice and end-of-life)
Information about complicated chronic conditions
Questions about nutraceuticals and over-the-counter products
Hygiene, grooming, and coat care
Bandage and wound care basics
As a supplement to in-person care:
- Reviewing an existing diagnosis
- Providing additional information
- Discussing expectations and outcomes
- Do I need to get to a vet? How quickly?
- Was this a dangerous exposure to chocolate, nicotine, etc.?
Any other kind of advice you routinely pass on to your clients in a clinic setting
Virtual care appointments are useful for a variety of services. Vetster is perfectly suited for the practice of telemedicine, but it’s also a great platform for sharing general information outside of a professional relationship. To learn more about the scope of telemedicine compared to general advice, check out our blog post on telehealth definitions.
Whether practicing telemedicine or providing general advice, you can support owners in making informed decisions to take the best possible care of their pets by providing accurate, credible veterinary advice and sharing your knowledge. This plays a major role in protecting the well-being of pets in a world where armchair doctoring and asking Dr. Google is more and more common. This is all a helpful reminder that even when you cannot establish a professional relationship, diagnose, or prescribe, you can still provide a large range of valuable veterinary care advice.
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