Be there when your clients need you with veterinary telehealth
Most care decisions now start on a screen. Vetster keeps your practice part of those moments, helping your team support clients between visits, earn revenue through telehealth, and bring hands-on care back to your clinic.
Stay part of the conversation between visits
Pet parents make care decisions every day, not just during appointments. When a question comes up after hours or a follow-up feels difficult to book, they often look elsewhere for an answer. Vetster gives them a direct path back to a veterinary team they trust: yours.
Why leading clinics choose Vetster
Capture more client interactions
Turn questions, follow-ups, and ongoing care needs into documented veterinary visits.
Improve triage accuracy and clinical oversight
Help clients understand next steps and when an in-clinic visit is needed.
Send cases back to your clinic
Every case that needs hands-on care is referred back to your team.
Stay involved between visits with Vetster
Turn informal advice into documented interactions that align with clinical standards
Extend care beyond clinic hours and to those who can’t visit in person
Keep virtual appointments within your clinic, not third-party platforms
Prescribe and manage treatment remotely when appropriate
Work within your existing booking and operations
Support a wide range of species, from dogs to exotics
Built to fit the way your clinic already runs
Vetster helps extend capacity, improve access, and reduce operational burden.
Easy integration
Add virtual care directly into your existing booking experience and clinic operations.
Provides flexible support options
Use your own veterinarians or Vetster’s network to support different care needs.
Enable fast, accessible digital care
Catch the questions that used to end in an online search, before they turn into a lost client.
Covers after-hours care
Provide support beyond clinic hours and reach clients who can’t visit in person.
See how Vetster can support your clinic
Insights for veterinary clinics
FAQ
No. Vetster is designed to support your clinic, not replace it. Virtual visits can be tied to your clinic experience so clients remain connected to you, not a third-party provider.
Telehealth allows clinics to provide general guidance, support follow-ups, and perform teletriage remotely. It can support care within an existing veterinarian-client-patient relationship (VCPR), and in some cases, help establish one when appropriate. When a hands-on exam, diagnostics, or procedures are needed to meet the standard of care, patients are seen for an in-clinic visit so your team can focus on in-person care where it’s truly needed.
Vetster works alongside your existing setup, allowing you to introduce virtual care without changing how your team schedules, manages, or delivers in-clinic care.
Virtual care helps your team answer questions, support follow-ups, and triage concerns when enough information can be gathered remotely to make informed decisions. When a hands-on exam, diagnostics, or procedures are needed to meet the standard of care, an in-person evaluation is always the recommended next step.
You can use your own veterinarians, Vetster’s network, or a combination of both, depending on your availability and how you want to deliver care.
Virtual care helps identify cases that can be managed remotely versus those that require in-person care, allowing appropriate appointments to be handled more efficiently while saving in-clinic time for cases that truly need in-person care. It also creates an opportunity to capture revenue from client interactions that have traditionally been managed by client service associates (CSAs) over the phone without a billable service. Virtual care strengthens client relationships and supports continuity of care between visits, including follow-ups, monitoring, and ongoing case management to improve outcomes. Ultimately, it supports retention while helping your clinic stand out to pet owners who expect timely, convenient access to veterinary care, including digital options.