Level 2 of Vetster’s virtual care master class is here!

If you’ve completed Level 1 of the Vetster Virtual Care Master Class, you already understand the fundamentals of virtual practice. Now, it’s time to elevate your skills with Level 2 and take a deeper dive into the practical, clinical, and communication tools that define excellence in virtual care.

Virtual Care Master Class Level 2 is now available, free of charge, and RACE-approved for 1.5 credit hours.

This course is designed to help you confidently navigate the full virtual exam process, starting from the moment you greet a client to completing accurate, compliant medical records. With a focus on practical application, this series empowers you to:

• Take thorough remote histories and perform effective video-based assessments
• Develop sound clinical impressions and care plans, whether that’s general advice, triage, or treatment
• Document your findings with confidence using medical records that reflect best practices and regulatory expectations
• Maximize continuity of care by recommending prescription, OTC, nutrition, and wellness products through VetsterRx
• Handle tough conversations like a pro with evidence-based strategies for conflict resolution, de-escalation, and boundary-setting

Each of the five modules includes:

• A video presentation hosted by our virtual guide
• A downloadable PDF you can reference any time
• A 5-question quiz to reinforce your learning

The entire course can be completed in under an hour, with just 57 minutes of video content and supporting materials.

1. History Taking 101: Learn how to efficiently gather the key details that guide your virtual appointments.
2. The Art of the Virtual Physical Exam: Explore how to get the most out of a video-based assessment, even without hands-on access.
3. Assessing and Making a Plan: Translate what you’ve learned into clinical impressions and practical plans that serve your patients and clients.
4. What is VetsterRx? Discover how VetsterRx supports seamless recommendations for prescriptions, OTC, and wellness products.
5. Communication Tips for Challenging Situations: Strengthen your communication toolkit with strategies for handling difficult conversations and maintaining professional boundaries.

Whether you’re new to virtual care or a seasoned telehealth provider, Level 2 provides actionable insights that enhance the quality of your care, reduce stress, and improve client satisfaction. If you’re looking to level up your confidence and competence with virtual exams, this course is for you.

If you haven’t completed Level 1 of the Virtual Care Master Class, it’s a great place to start. Though it’s not required before taking Level 2, Level 1 introduces the fundamentals of virtual care and is designed to help you:

• Understand what virtual care is and why it matters
• Learn how to get started and succeed on Vetster
• Explore the benefits of telehealth for both vets and clients
• Navigate general advice appointments and the VCPR

Each RACE-approved level offers 1.5 CE credits for both veterinarians and technicians in the US and Canada and includes several short modules with video, PDF guides, and quizzes. You can access it any time from your Vetster dashboard.

Whether you start with Level 1 or dive right into Level 2, both courses are here to support your growth and confidence as a provider of exceptional virtual care.

Enroll in Vetster’s Virtual Care Master Class Level 2 today. If you haven’t yet completed Level 1, we recommend starting there to build a strong foundation.

Let’s keep raising the bar for virtual veterinary care — together!

Looking to join Vetster?

You may create an account as a veterinary professional, or learn more here.