Reduce unnecessary claims with 24/7 virtual veterinary care
Give policyholders fast access to licensed vets so they can get answers early and avoid unnecessary payouts. Add virtual pet care to extend your coverage with guidance, triage, and preventive care.
The impact of virtual vet care
Pet telemedicine makes veterinary care more accessible, giving pet owners convenient access to guidance, triage, and peace of mind while helping insurers reduce unnecessary vet visits and manage claim costs.
97%
of telemedicine consults on Vetster are resolved without an in-clinic visit
50 min
average travel time saved with veterinary telemedicine
10 min
average time to book an appointment with a licensed Vetster vet
Why pet insurers choose Vetster
Protect your loss ratio
Avoid unnecessary claims and reduce payouts by resolving minor issues before they escalate.
Boost retention and satisfaction
Offer a benefit policyholders actually use, not just claim against.
Encourage proactive engagement
Support preventive pet care through expert guidance and advice.
Make virtual care a core part of your insurance experience
Turn pet insurance into something policyholders actually use, not just something they claim against.
Resolve minor issues early to avoid ER visits and reduce costly claims
Improve policyholder satisfaction with easier access to care
Give policyholders direct access to licensed vets for guidance and triage
Offer a digital care experience built directly into your policies
Launch a fully branded experience without added operational lift
Scale with a network of licensed vets
How Vetster delivers value for pet insurers
Vetster helps insurers reduce claims, improve engagement, and expand access to care.
Seamless integration
Embed virtual care directly into your existing digital experience.
Drive new policy growth
Attract new policyholders with a built-in, digital-first pet care experience.
Personalized experience
Deliver tailored recommendations using policyholder data.
Expand access to care
Improve access to care for policyholders in underserved and rural areas.
Simple to launch, easy to manage and built to scale
Quick setup
Launch quickly with flexible onboarding and hands-on support.
Fast access
Policyholders can book virtual vet visits instantly through your branded in-app experience.
Dedicated support
Get a dedicated partner team, plus resources to support adoption and long-term success.
See how Vetster can help lower payouts while keeping policyholders happy
FAQ
Virtual care resolves minor issues early and guides appropriate care, helping reduce unnecessary claims, avoid ER visits, and support a healthier loss ratio.
No. Vetster complements in-person care by providing guidance, supporting a range of concerns, and helping policyholders determine when a clinic visit is needed.
Licensed veterinarians can support a wide range of non-emergency concerns, including skin and ear infections, allergies, urinary health issues, flea and tick prevention, eye care, gastrointestinal symptoms, like vomiting and diarrhea, as well as questions about general health, behaviour, nutrition, and follow-up care.
Policyholders can access Vetster through a branded portal, app, or integrated experience within your platform, making it easy to connect with a licensed veterinarian.
Vetster supports flexible integration through APIs, SSO, and custom workflows, allowing you to embed virtual care into your existing digital experience.