Conditions d'utilisation des abonnements
Welcome to Vetster ! Vetster offers subscription services including but not limited to Vetster Plus, Vetster Unlimited, and Vetster Wellness. Vetster subscriptions allow a pet owner (“Subscriber”, “you” and “your”) of a designated dog or cat (“Pet”) to receive services for their Pet from Vetster Inc. and/or our authorized providers (referred to as “Vetster”, “we” or “us”). These subscription services are intended for individual use only and may not not be used by businesses (e.g., clinics, borders, rescues, fosters, etc.).
1. Automatic renewal
Each Vetster subscription plan (the “Plan”) is for a monthly, quarterly, or annual commitment (“term”) that begins on your sign up date (“Start Date”), which is the same date as your first payment. The Plan will automatically renew on the term anniversary of the Start Date until the Subscriber or Vetster cancels the Plan in accordance with these Subscription Terms.
To avoid charges for a subscription period, you must cancel as described in Section 5 before the renewal date. Deleting your account and/or deleting the app from your device does not cancel your subscription.
2. Subscription fees
Subscription fees are charged monthly, quarterly, or annually based on the term. Each payment will be charged to the Subscriber’s credit card. Subscribers are responsible for paying all fees and applicable taxes associated with your Plan in a timely manner with a valid payment method. The Subscriber is responsible for ensuring credit card information is accurate and kept up to date.
All payments are made through our third-party payment processor, Stripe, and all payment information will be processed
in accordance with
Stripe's End User Terms of Service
3. Missed subscription fees
If a Subscriber fails to make a payment (e.g., if the Subscriber’s credit card information is incorrect or the payment is rejected), Vetster will suspend the Plan until the Subscriber reinstates the Plan by paying due fees. Payment information can be updated in the client dashboard.
4. Free Trial
From time to time, Vetster may provide a free trial of its Plan for a period of time, with details specified when you sign up for the offer. To sign up for a free trial you will need to provide us with a payment method. You will not be charged until the trial period ends. Unless you cancel prior to the end of the free trial, the Plan will automatically continue and you will be billed for the Plan using the payment method you provided.
5. Not transferable
The Subscriber can not transfer or assign the Plan to another person.
6. Cancelation & Refunds
Plans are based on a monthly, quarterly, or annual term. Canceling your Plan before the end of the term will stop future payments. Upon cancellation by Vetster or the Subscriber, there will be no refunds or prorated refunds on subscription fees that were already paid, unless required by applicable law. Vouchers, credits, and promotions hold no cash value and will be forfeited at the time of cancellation. If you cancel your Vetster subscription, you may use your subscription until the end of the period paid for.
Vetster reserves the right to suspend or cancel the Plan at any time for any reason. In this case, no future payments will be due and services will end immediately.
7. Plan changes
Vetster reserves the right to adjust the price and/or the services included in the Plan on any renewal of the agreement. Where required by applicable law, Vetster will provide at least 30 days’ prior notice of such changes. If the Subscriber does not agree with such changes, you may cancel the Plan at any time before the end of the term.
8. Third party services
9. Changes to Subscription Terms
Vetster may amend any aspect of these Subscription Terms from time-to-time, upon at least 30 days’ prior notice where required by applicable law. If you do not wish to accept any amendment to these Subscription Terms, you may cancel your Plan. If you continue to use our service after any amendment comes into effect, you signify your agreement to be bound by the revised Subscription Terms.