VetLive Help & Support

If you need help from a veterinary professional, please Book an appointment. For non-medical questions, our support team is available to chat 7 days a week from :operationTimes. If we are unavailable, please leave us a message and we will get back to you promptly.

If your questions are related to a prescription, start a chat with us here and we’ll get you the answers you need.

Help center

Help center

Our Help Center is available 24/7 and packed with answers to frequently asked questions, step-by-step guides, and everything you need to know about getting the most out of Vetster.

Find answers

Chat with us

Chat with us

Start a conversation with our virtual assistant who will work to get you the answers you're looking for. Of course, at any time you can always choose to chat with a real person!

Chat with us

Email us

Email us

Prefer to email? Send us an email and we’ll get back to you soon.

Email us

Platform status

Platform status

We strive to keep our platform operating at the highest levels of performance and reliability. If you are experiencing issues with the platform, you can visit our status page for current information on incidents.

View platform status